MeghnaPay Terms of Use

The ‘Terms of Use’ stated herein (hereinafter referred to as the “Terms of Services of this Agreement”) constitute a legal agreement between Applicant (herein after referred to as the “User” or “MeghnaPay customer” or “Applicant”) and Meghna Bank PLC. (herein after referred to as “Meghna Bank” or “MeghnaPay”) which is supplementary to the terms and conditions mentioned in the Customer KYC.

In order to use the MeghnaPay App you must agree to the ‘Terms of Use’ that are set forth herein which shall govern your relationship with MeghnaPay regarding the use of this App. MeghnaPay reserves the right to amend, add, delete, upgrade, expand, change the existing terms and conditions at any time in any manner without giving any prior notice to the User.

While registering for MeghnaPay account, the Applicant is solely responsible to provide all required information and documents by personally or through MeghnaPay Agent or Meghna Bank Branch. The applicant shall ensure the validity & authenticity of the required documents provided to Meghna Bank.  The Applicant acknowledges that if Meghna Bank fails to verify the provided information of the Applicant, Meghna Bank has the right to block the MeghnaPay account for preventing the prohibited activities, unlawful activities or transactions. Furthermore, by using this App you are agreeing to comply with and be bound by the following ‘Terms of Use’. If you do not wish to be bound by these ‘Terms of Use’, you will not be able to access or use any services of MeghnaPay through this App. If you use this App in a manner inconsistent with these ‘Terms of Use’, MeghnaPay reserves the right to block your access to the App or suspend your MeghnaPay account and/or take any other steps necessary to prevent the misuse. Please read the ‘Terms of Use’ carefully before using this App.

Services Offered:

This App offers the below mentioned services which will be availed by MeghnaPay Customer only:

• Add Money
• Money Transfer
• Mobile Recharge
• Utility Bill Payment
• Merchant Payment
• Credit Card Bill Payment
• Tuition Fee Payment
• Internet Bill Payment
• Cash Out
• Balance Check
• Transaction History Checking
• Account Statement Download
• PIN Change
• MY QR Code Generation
• Other MeghnaPay provided services

Responsibility:

To register MeghnaPay account, the Applicant shall be personally and solely responsible to provide his/her own registered mobile number, own photo and valid NID (National ID). The Applicant will also be liable to assure his/her personal information and own photo liveliness for MeghnaPay Self-Registration procedure. The Applicant must keep his/her eyes open, a portion of both ear visible, must not wear any sunglass and keep the facial expression natural/normal while taking photo. The background while taking photo should not be too bright. While register for MeghnaPay account, you further acknowledge that Meghna Bank or MeghnaPay will preserve all the information and will maintain strict confidentiality relating to the information of the Applicant and for any other irregularity, Meghna Bank has the right to block the account as per Bangladesh Bank directives, regulations and circulars.

To use MeghnaPay services you must register as MeghnaPay Customer Account (in active and physical status) and you have to input your mobile number which is registered as MeghnaPay customer account. You will be solely responsible for the activities done through this App using your PIN and it will be considered that you are using this App by yourself in your individual capacity. You can use this App only for personal purpose and any unlawful business or commercial activity using this App is strictly prohibited. Meghna Bank shall not be liable for any loss that you may incur in case of any unauthorized use of this App, your PIN or account either with or without your knowledge by any third party

Securing your MeghnaPay PIN and OTP:

The Applicant shall be solely and personally responsible for maintaining and ensuring the maximum secrecy and security of his/her MeghnaPay PIN and Meghna Bank shall not be held liability for any fraud and/or loss borne by the Applicant as a result of the misuse of PIN due to User’s negligence and/or breach of PIN secrecy or privacy of MeghnaPay. The User/Applicant must not share the PIN with anyone under any circumstances whatsoever. In case of any apprehension of misuse of the PIN, the User must change the PIN immediately. Please never share the PIN and OTP to anyone. Meghna Bank PLC. or MeghnaPay will never ask for your PIN or OTP.

If the User/Applicant forgets his/her PIN or wants to change the same, the User/Applicant may reset or change the PIN through procedures specified by clicking on Forgot PIN menu, or calling Meghna Bank PLC. Contact Center (Helpline 16735).

In the event; if the User inputs wrong PIN multiple times than usually allowed by MeghnaPay, his/her account shall be temporarily blocked by MeghnaPay until the User contacts Meghna Bank Contact Center to reset new PIN.

Mistakes:

The Applicant/User shall be personally and solely responsible for each individual transaction, for any false input given by the User/Applicant or for transferring any amount of money to any other MeghnaPay account in pursuance of any sort of inducement or fraudulent activity.

Fees and Charges:

Meghna Bank PLC. reserves the right to determine all service fees and/or maintenance charges (including other applicable charges) for availing mobile financial services from time to time as approved by Bangladesh Bank and such fees as may be incurred will be debited from the MeghnaPay account.

Acknowledgement:

You hereby acknowledge that you will comply with the necessary guidelines of Money Laundering Prevention Act, 2012 and Anti-Terrorism Act, 2009 along with all other relevant laws of Bangladesh, Bangladesh Bank directives, regulations and circulars as applicable in regard to your use of MeghnaPay you further acknowledge that you will not misuse the App by conducting any of the prohibited activities, unlawful activities or transactions.

The Applicant also acknowledges and agrees to the following terms:

• The User/Applicant agrees not to use this App for any commercial purpose and/or any other use that goes against the Law and/or good morals.
• The User/Applicant agrees not to send or distribute VIRUS programs or any other program that is designed to obstruct, devastate or damage this App.

You agree to avoid the following activities while using MeghnaPay App:

• Uploading any fake or irrelevant or indecent photograph,
• Engaging in potential suspicious or fraudulent activity or transaction,
• Providing misleading or false information,
• Violating the provision of ‘Money Laundering Prevention Act-2012, Anti- Terrorism Act-2009’, and other such acts/regulations of regulators or Government of Bangladesh.

Communication:

You agree that you will receive notification through this App. The phone number that you provide to open MeghnaPay account must be active and stay in your possession as we may request information for verification purpose by contacting you over the phone. Your voice and conversation with Meghna Bank over the phone may be recorded for future reference.

Customers’ Protection:

Meghna Bank will maintain 24/7 Contact Center Service for assisting valued customers and managing the complaints lodged by the customers. The Customer(s) can lodge complaints by calling directly or through this App to the Contact Center (Helpline 16735)

Representations and Warranties:

By using the App, you represent and warrant that:

• It is your responsibility to check and ensure that you have downloaded and installed the correct version of this App in your device and must ensure that you have downloaded the latest version of the App from Google Play Store or Apple App Store or any other official App Store.
• You should update the App and should also use an updated version available in Google Play Store or Apple App Store or any other official App Store.
• Meghna Bank shall not be liable, if you do not have a compatible device or if you have downloaded the fake version of the App in your device.
• All the information provided by you is true and accurate.
• You will use the App only for the purpose for which it is intended to be used;
• You will not try to harm the service and/or the App in any way whatsoever;

License Grant & Restrictions

Meghna Bank hereby grants you with a revocable, non-exclusive, non-transferable, non-assignable, limited license to use the App, solely for your personal, non-commercial purposes, subject to the ‘Terms of Use’ herein. All rights not expressly granted to you are reserved by Meghna Bank PLC. You shall not conduct reverse engineering or access the App in order to-

1. Build a competitive product or service,
2. Build a product using similar ideas, features, functions or graphics of the App, or
3. Copy any ideas, features, functions or graphics of the App.

Copyright:

All contents included on this App, such as texts, graphics, logos, button icons, images, audio clips, digital download, data compilations, and software, is the property of Meghna Bank and protected by Bangladesh and International Copyright Laws.

Intellectual Property Rights:

MeghnaPay’s name, logo and the App are intellectual property of Meghna Bank. For the avoidance of doubt, the term ‘the App’ herein shall include its respective components, processes and design in its entirety. The ‘Terms of Use’ do not constitute a sale agreement and do not convey to you any right of ownership in or related to the App, or any intellectual property rights owned by Meghna Bank.

Limitations:

The service and the App may be subject to limitations, delays, and other problems inherent in the use of the internet including the device used by you. Meghna Bank is not responsible for any delays, delivery failures, damage or losses resulting from such problems.

Personal Data Protection:

You agree and consent to Meghna Bank or MeghnaPay using and processing your personal data for the purposes and in the manner as identified hereunder. For the purposes of this Agreement, “personal data” means information about you, from which you are identifiable, including but not limited to your name, NID number, Driving License number, passport number, address, gender, date of birth, email address, any information about you which you have provided to Meghna Bank in KYC.

Meghna Bank will maintain strict confidentiality relating to information of User and his/her transactions. However, you acknowledge that Meghna Bank shall have the right to monitor your account usage and may disclose personal information to any of the following authorities:

• Any regulatory, supervisory or government authority having jurisdiction over Meghna Bank.
• Any person to whom Meghna Bank is required or authorized by law or a court of law to disclose such information.
• Any organization, service provider or financial institution for the purposes of carrying out permissible outsourced functions and activities of MeghnaPay.
• Any authority required by the Banker’s Book of Evidence Act 2021.

Indemnification:

By agreeing to the ‘Terms of Use’ upon using the App, you agree that you shall defend, indemnify and hold Meghna Bank harmless from and against any and all claims, costs, damage, losses, liabilities and expenses arising out of or in connection with your violation or breach of any of the ‘Terms of Use’ or any applicable law or regulation, whether or not referenced herein, or your use or misuse of the App.

Other Rights and Limitations:

You shall not permit or aid others to translate, reverse engineering, decompile, update, modify, reproduce, duplicate, copy, distribute or otherwise disseminate all or any part of the App, or extract or attempt to extract source code from the App. The App is licensed as a single product; you shall not separate its component parts for any purpose. Upon identification of such attempt or use of your identity to attempt such act may result in legal action by Meghna Bank.

Security:

Meghna Bank shall take all reasonable measures to ensure the security of the MeghnaPay App. However, due to the virtual nature of the technology, which is exposed to security risks by their nature, there may exist a security risk. You hereby acknowledge that the existence of such security risk involved in the use of the App. By accepting the ‘Terms of Use’, the User/Applicant shall be deemed to have read and understood the ‘Terms of Use’. Meghna Bank may at any time, and at its sole discretion, modify these terms and conditions of use, including privacy policy and also amend the App with or without notice to the User/Applicant via Meghna Bank and/or MeghnaPay website or any other source. It is the User’s/Applicant’s responsibility to review the terms and conditions, and/or any updates or changes in terms and conditions, or any update or change in MeghnaPay App. Meghna Bank shall not be held liable in case of the User’s/Applicant’s failure to do so.

Sanction Screening:

Meghna Bank shall take necessary steps to conduct sanction screening before or after account opening. For any discrepancy regarding the information provided by the customer, Meghna Bank shall take all reasonable measures as per Bangladesh Bank directives, regulations and circulars as applicable.

Governing Law:

These Terms & conditions and its performance shall be governed by and construed in all respects in accordance with the laws of Bangladesh.